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Frequently Asked Questions

Community Transport

ComLink is an approved provider of Commonwealth Home Support Programme services. What this means is, the Department of Health has provided us with some funding in order to be able to offer these services to you.

Part of our funding agreement with the Department requires us to seek a contribution fee from you, the user of our services.

ComLink is committed to keeping our costs down as low as possible, to ensure you are able to benefit from the many opportunities we provide. If at any time you are facing financial hardship, ComLink is more than willing to have an open conversation with you to negotiate a reduced price.

Fees are assessed according to distance travelled and type of transport. Alternatively, you can arrange to pay privately without any subsidies.

ComLink is committed to ensuring your needs are met in a timely manner. Ordinarily, you are required to be registered through My Aged Care and have an assessment before you can commence with services.

ComLink can provide interim services to you without you having to be registered with My Aged Care or being assessed in the event you are faced in an urgent situation. We understand that things happen sometimes. Things we have no control over. Whether you fall ill suddenly or your normal carer is unavailable, ComLink can help.

Call ComLink on 1300 761 011 to discuss and we will work with you to ensure your urgent needs are met.

ComLink has a large fleet of vehicles to cater for all needs, including wheelchairs and those needing hoist access. Clients are transported in fully maintained vehicles, by our caring, friendly and trained drivers.

Transport can be arranged simply by booking ahead. Three working days' notice is ideal or book as soon as you have arranged your appointment. You can book by calling ComLink on 1300 761 011.

Yes, we do offer transport for those without an Aged Care Assessment. However, a higher fee will apply.

Call ComLink on 1300 761 011. Our team will put you in touch with My Aged Care so you can register for our Government subsidised transport. Tell My Aged Care you'd like to receive ComLink's transport services. We'll then contact you to arrange your transport.

ComLink is a registered My Aged Care provider, offering safe, reliable and affordable door to door transport to a range of social, recreational, health and family commitments.

Our qualified transport team offers door to door service, to ensure the client's safety and comfort for the following services:

  • Pre-arranged medical appointments eg. GP
  • Specialists, dentists, hearing services, physiotherapy, allied healthcare
  • Hospital visits
  • Assistance for shopping, including putting together shopping lists and accompanying you on shopping trips
  • Taking you to pay bills
  • Taking you to events and social outings
  • Transport to local community facilities such as libraries, swim centres etc.
  • Visiting Nursing homes

ComLink recognise people with cultural or other special needs, which align with those identified under the Aged Care Act 1997:

  • People from Aboriginal and Torres Strait Islander communities
  • People from culturally and linguistically diverse backgrounds
  • People who live in rural and remote areas
  • People who are financially or socially disadvantaged
  • People who are veterans of the Australian Defence Force or an allied defence force, including spouse, widow or widower of a veteran
  • People who are homeless or at risk of becoming homeless
  • People who are lesbian, gay, bisexual, transgender and intersex
  • People who are care leavers, including Forgotten Australians, Former Child Migrants and Stolen Generations
  • Parents separated from children by forced adoption or removal

The concept of special needs within the Commonwealth Home Support Programme is not intended as a principle of prioritising access to services, rather identification of particular groups recognises that each person is unique and has different beliefs, values and barriers to accessing Commonwealth Home Support Programme services.

For more information visit our diversity page.

You may be eligible for services under the Commonwealth Home Support Programme if you are:

  • 65 years or older; or 50 years or older and identify as an Aboriginal or Torres Strait Islander person; or 50 years or older and on a low income, homeless or at risk of homelessness
  • still living at home
  • in need of help at home to continue to live independently.

The only criteria is an aged care assessment which is provided free of charge by My Aged Care.

Home Care Packages FAQ

Answers to some of the most frequently asked questions.

View FAQ

Home and Social Support FAQ

Answers to some of the most frequently asked questions.

View FAQ

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