ComLink Blog

Ask an Expert – How You Can Access Care Services

You asked and we listened! We teamed up with our ComLink Care Expert for a chat to answer common questions relating to accessing entry level in home care.

My Aged Care (MAC) is the Australian Government centralised information centre which assists older people who are awaiting access to services. There are a range of services, which include in home services, short term assistance, or placement into a residential care facility depending upon your needs.

For those wishing to remain independent in their own home, the following in home services may be available to you:

  • Personal care includes assistance with dressing, hygiene, showering and general mobility.
  • Transport provides help with making it to your medical appointments, as well as movement from location to location when required.
  • Domestic assistance provides help with your household chores. Vacuuming, mopping, and sweeping are just a few examples.
  • Social support provides assistance to ensure that you stay connected (or reconnect) to your community.
  • Meal preparation includes assistance preparing and cooking meals in your home.
  • Respite is also included which is an opportunity for caregivers who need a moment to step away to care for themselves.



Who is eligible for entry level in home care?

Eligibility for entry level in home care is based on the following criteria:

  • Difficulty performing the tasks of daily living without any help or assistance.
  • Requiring support to live independently within your home.
  • Meeting the age requirements.
  • To qualify for in home services, you must be 65+ in age, be 50+ years of age if you are Aboriginal or a Torres Strait Islander, or 45+ years of age if you have income difficulties and are at risk of homelessness if you are Aboriginal or a Torres Strait Islander.

What are the costs of My Aged Care?

The government subsidises many of the in home services offered by MAC to keep them as affordable as possible.

Different types of care, and different service providers, have varied costs, depending on your individual circumstances. If eligible, you are expected to contribute to your care costs when possible.

For a closer look at possible cost expectations, the MAC website,, offers several links which look at the potential scenarios you might face.

Financial hardship assistance is also available for those who have difficulty paying their fees and payments for reasons that are beyond their control.

What is the assessment process for My Aged Care?

Each person who requests services through MAC is assessed to determine the level of care which is required. This process begins with a short telephone conversation.

You will be asked a series of questions to determine if you qualify to receive funded services. If you are eligible, the assessor will work to establish which funded services will best serve your personal and individual needs.

After the initial assessment concludes, arrangements are made for someone from RAS (the Regional Assessment Team) to come to your home. They will meet you face to face to conduct a more comprehensive assessment.

The assessor from RAS will determine your final assessment outcome. Your request for in home care will either be approved or declined based on the outcome of the assessment.

Upon approval, you will have the option to select the provider of your choice. The RAS assessor then contacts your chosen provider, and your services may begin soon after.

How do I get started?

At ComLink, we understand that some people find this a daunting process. We will help you navigate your way through the MAC process quickly and efficiently. Contact our office today at 1300 761 011 or visit our Home and Social Support page and fill out the form.

Share this story

Related Blog Posts

You can read more on our blog page. Click the link below to find more ComLink news and insights.

Visit Blog

Friday 12 April 2019

The Power of Volunteering

Volunteers’ unpaid gifts of time, energy and skills can mean more promotion, support and resources for a business and their clients. In 2017, Volunteering Australia found that 93% of volunteers saw positive changes as a result of their volunteering, and 99% said they would continue volunteering in the future (VA, 2017). Plenty of additional evidence shows that volunteering creates enormous benefits for you, your family and your community. Furthermore, studies have shown that volunteering also has a profound effect on a person’s mental health and wellbeing. If you’re considering volunteering, here are some of the benefits you can enjoy:   Volunteering connects you with others. Volunteering is one of the best ways to make friends and have opportunities to meet […]

Tuesday 08 August 2017

Growth Funding

GROWTH FUNDING There has been great news for ComLink and the community sector Australia wide, as the Federal Government has announced an additional $115 million in growth funding for the Commonwealth Home Support Programme (CHSP). Ken Wyatt, the Australian Aged Care Minister announced the funding on March 10, stating that new services from the funding would ‘assist older Australians to live at home longer and enjoy all the benefits of being in their local community’. The funding increases will span the next 18 months with approximately $25M being allocated to expansion in Queensland. Additionally, funding arrangements for the CHSP have been extended until 30 June 2020 providing greater certainty. This is welcome news for the sector. The funding allocated will […]

Monday 07 August 2017

Home Care Packages in Wide Bay

HOME CARE PACKAGES Max Thiele is a grandfather of six, a father of two, a husband and a former Electrician and Cane Farmer from Northern Queensland. He’s also a loyal client of ComLink and an ambassador for ComLinks’ Home Care Packages. Behind each of our clients is a multi-layered story and set of experiences that make them who they are. For clients like Max, it’s not about ‘doing things for them’, it’s about assisting them and helping them discover easier ways to accomplish certain tasks themselves. When Care Workers Peter and Karen assist Max with meal preparation, they’re not just making meals for him, they’re teaching him how to cook. This is what clients love about ComLink – ComLink is […]

We noticed you're using an old web browser.

Some elements of this website will not appear correctly on older web browsers. Update your browser.