Getting started with ComLink

How to Access Our Services

We understand recognising you need a little help and finding a way of getting that help can be a daunting process. ComLink is here to simplify the requirements and opportunities for you, making the whole process a lot less confronting and overwhelming.

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Shortcut to accessing ComLink services

For those that don’t have time to read several pages of information to determine what steps they need to take in order to access some form of care or assistance, we have created this super short-cut to get you started.

Call ComLink on 1300 761 011 and tell us what you need and we will work with you to make it happen.

We will help you through the registration and assessment process with My Aged Care.

Once registered, you can begin receieving services with ComLink. Simple as that!

Frequently Asked Questions

To access care services in your area, you may need to meet the following criteria:

  • Frail, older people aged 65 years and over or 50 years and over for Aboriginal and Torres Strait Islander people, who need assistance with daily living activities to remain living independently in the home.
  • Frail, older CHSP clients aged 65 years or over or 50 years or over for Aboriginal and Torres Strait Islander people who receive planned respite services, will allow regular carers to take a break from their usual caring duties
  • Frail, older people or prematurely aged people 50 years and over or 45 years and over for Aboriginal and Torres Strait Islander people, who are on a low income and at risk of homelessness
  • Be living in your own home or sharing a home with another person. Those living in residential facilities are excluded from CHSP

Regardless of whether you meet the criteria or not, ComLink is committed to ensuring everyone in our community is looked after.

We have alternate options for people who may not meet the eligibility criteria. Simply give ComLink a call on 1300 761 011 to discuss your needs and we will endeavour to work something out for you.

In order for you to access Home Care Packages or Commonwealth Home Support Programme services including Transport and Home and Social Support, you must first be registered and assessed by the Australian Government’s centralised contact centre, known as My Aged Care (MAC). My Aged Care is a national online and telephone service to help determine what Aged Care services you may be eligible to receive, to improve your wellbeing and help you maintain a level of independence.

Once registered, My Aged Care will conduct an initial telephone screening assessment with you, to determine the level of assistance you would benefit from and what type of Aged Care service that would be.

The initial telephone screening process only takes a few minutes, where My Aged Care will ask you a series of questions about your current living arrangements, your health condition and your support network. Answers to these questions will then result in you being referred by My Aged Care to the Regional Assessment Team (RAS) or Aged Care Assessment Team (ACAT), for a more comprehensive and face to face assessment.

A representative from the RAS or ACAT will contact you to make a time to visit you in your home. You are encouraged to have a family member, friend or carer with you to help answer questions.

During the visit, the RAS or ACAT assessor will work with you to develop a support plan which will help identify your strengths, your areas of difficulty and the goals you would like to achieve. The support plan will enable you and the assessor to determine the types of support that will best suit your needs.

All you need to do is say the word “ComLink” and ComLink will be your chosen provider to deliver the services to you!

Once you have registered with My Aged Care and been assessed, the assessor will suggest several different service providers that may be able to deliver the services you need. You simply tell the assessor you would like to join ComLink and the assessor will let ComLink know. They will also give you a code. You can use this code to call ComLink directly to begin receiving services as soon as possible. Otherwise, you can wait for ComLink to be notified by My Aged Care of your decision and one of our friendly staff will call you directly to get the ball rolling.

Accessing Home and Social Support

Learn more about what services we can offer and how to access them.

Our Services

Frequently Asked Questions

Answers to some of the most frequently asked questions.

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What Else Can ComLink Do For You

ComLink has a large suite of services available to you.

Learn More
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