Once registered, My Aged Care will conduct an initial telephone screening assessment
with you, to determine the level of assistance you would benefit from and what
type of Aged Care service that would be.
The initial telephone screening process only takes a few minutes, where My Aged Care
will ask you a series of questions about your current living arrangements, your
health condition and your support network. Answers to these questions will then
result in you being referred by My Aged Care to the Regional Assessment Team
(RAS) or Aged Care Assessment Team (ACAT), for a more comprehensive and face
to face assessment.
A representative from the RAS or ACAT will contact you to make a time to visit you
in your home. You are encouraged to have a family member, friend or carer with
you to help answer questions.
During the visit, the RAS or ACAT assessor will work with you to develop a support
plan which will help identify your strengths, your areas of difficulty and the
goals you would like to achieve. The support plan will enable you and the assessor
to determine the types of support that will best suit your needs.